The Era of the Consumer in Healthcare has Begun

KEYNOTE SPEAKER:
Kathi Cox : SVP, Integrated Experience @ Texas Health Resources


TOPIC:
The Era of the Consumer in Healthcare has Begun

History has shown that healthcare is an industry where their consumers have little choice in what happens to them, and where they go to get it. Their time is disrespected, communication about their care is disjointed and the costs are a surprise. The era of the "Consumer" in healthcare has begun and we are going to talk about how healthcare is learning from their consumers, applying what they learn and changing the culture of providers along the way.

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