Zendesk Showcase SF: Take a team centric approach to smarter self-service

It’s no secret that self-service has become the preferred support channel by customers and businesses. Danny Duong from Discord and Teresa Haun from Zendesk share how to adopt a smarter self-service approach with more seamless experiences across your customers, agents, and knowledge teams. They focus on how you can develop a cohesive self-service strategy through better tools and workflows, allowing teams to concentrate on more impactful knowledge work—armed with key insights and the right context.

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